Volver

Manager Customer Success (Public Sector)

CompraTica Empleos

EMP:Customer Service
Paris
Tiempo Completo
Remoto
0 vistas

Descripción

🪐 Discover our galaxy   Join the Future of Work ! Malt is Europe's leading freelance marketplace, connecting over 1,000,000 talented freelancers with 100,000+ companies.

Founded in 2013, we're transforming how work gets done through our tech-powered, human-centered platform.

What makes us different:   - A diverse team of 600 Malters across 6 European countries - A culture that champions equality (50% of our Comex are women) and inclusive growth - Backed by top investors including ISAI, Serena Capital, Eurazeo Growth, Goldman Sachs, and BPI - A mission to give everyone the freedom to work differently   Ready to help shape the future of work? Your next chapter starts here! 🪐   At Malt we believe that Ambition is the Way, so all lists of missions and.

Responsabilidades

are non-exhaustive.As our Manager Customer Success, you will play a pivotal role in scaling our operations dedicated to the Public Sector
  • Leading a growing team, you will drive operational excellence across client onboarding, renewals, and key programs.

 Positioned as a trusted partner to Sales and Operations leadership, your mission is to combine revenue growth, team development, process optimization, and a high-bar user experience at scale.

Key responsibilities ✨ Team Leadership & People Management: Hire, onboard, coach, and nurture a high-performing team (permanent employees and freelancers).

Foster a performance-driven, high-energy environment aligned with a cohesive "One Team" culture.

Revenue & Performance Management: Secure and drive revenue from project renewals and Malt OPEN opportunities.

Monitor team KPIs, track progress toward ambitious targets, and report key metrics to executive leadership.

Operational Excellence & Scalability: Tailor team processes and workflows to meet the specific.

Requisitos

and regulations of public sector clients

Identify operational bottlenecks and user pain points by establishing structured feedback loops and analyzing performance data.

  • Lead automation initiatives.

¿Te interesa? Aplicá ahora