Zone & Company Software Consulting LLC (“Zone”) is the ERP-native AI platform for financial operations, purpose-built for organizations running on Oracle NetSuite.
We are redefining how finance teams operate by delivering an AI-powered system that automates, connects, and scales financial workflows directly within the ERP.
As the AI operating system for finance teams in NetSuite, Zone enables more than 4,500 customers worldwide to run smarter, faster, and with greater accuracy.
Our platform spans the full financial lifecycle, including Quote-to-Cash, Procure-to-Pay, Treasury, Payroll Management, and Record-to-Report, eliminating manual processes and unlocking real-time financial intelligence.
By embedding intelligence directly into NetSuite, Zone helps finance teams move beyond reactive work to proactive, strategic impact.
Learn more at www.
com or follow us on LinkedIn: linkedin.
com/company/zoneandco.
You’ll ensure every interaction is professional, proactive, and solution-focused, minimizing business impact and meeting agreed service levels every time.
This is an opportunity to join a collaborative team where your communication.
What You'll Do: Act as the first point of contact for incoming technical support incidents, requests, and changes Own and manage your ticket queue, ensuring timely and high-quality resolution Keep customers informed with clear, consistent updates throughout the lifecycle of each incident Identify when escalation is needed and collaborate with Backline Support or other teams for swift resolution Work efficiently in Zendesk and JIRA, maintaining accurate and real-time ticket documentation Represent the company confidently on client calls, particularly during escalations.