Our mission is to make it seamless for developers to build resilient, real-time applications, regardless of network conditions.
Whether you're in a stadium, airplane, or remote military base, Ditto's peer-to-peer sync engine ensures devices stay connected and data stays consistent, even without internet.
With more than $145 million in funding and trusted by organizations like Chick-fil-A, Delta Airlines, and the U.
military, Ditto powers mission-critical experiences across aviation, retail, travel, hospitality, defense, and more.
As a globally distributed, fast-growing startup, we’re committed to building a diverse and inclusive team that reflects the wide range of perspectives needed to solve the world’s hardest connectivity problems.
As a (Senior) Technical Support Engineer you will:Reproduce, debug, and escalate technical issues in partnership with Engineering and Product.
Work directly with developers to provide guidance and resolve complex issues.
Respond to live escalations and production incidents, coordinating with internal teams and customer stakeholders.
Participate in a 24/7 on-call rotation to support critical customer needs.
Build tools and automation to improve support workflows and reduce response time.
Use AI and other tools to create self-service opportunities for routine incidents.
Advocate for customer needs and influence product improvements based on real-world feedback.
Continuously sharpen your troubleshooting.