We don't get piloted and shelved.
We land once, and spread.
We're at an exciting stage of our journey, and growing fast.
We're serving great customers like Datadog, 1Password, Cursor, Clay, Vanta and Persona, and aim to x5 our growth by the end of 2026.
Dust is backed by Sequoia with a determined team of optimists (coming from Stripe, OpenAI, and Stanford) who like to focus on users, ship fast, and don't take themselves too seriously while doing so.
The Generalist named us among the Future 50.
The RoleWe are hiring a Founding Customer Success Lead/Manager for the UK market.
This is a high-ownership role for someone who wants to build a market and a function, not simply manage a book of business or an expansion.
You will work with some of our most strategic customers, helping them move from initial experimentation to broad, measurable adoption of AI across their organizations.
You will own the full customer journey, from executive alignment and implementation through long-term adoption, value realization, renewal, and expansion.
You will build trusted relationships with C-level and VP-level leaders, help customers navigate the organizational change that comes with adopting AI, and turn successful customer outcomes into a repeatable Customer Success motion from our London HQ.
As our first senior Customer Success leader based at the London HQ, you will help define how Dust serves customers from the office.
You will create playbooks, establish operating rhythms, shape our approach to executive engagement, and feed what you learn back into the wider Customer Succe.