Senior Customer Success Manager

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The Customer Success department is the backbone of Forter

As a Senior CSM, you are a key commercial lead responsible for the health, retention, and growth of our strategic accounts.

We put a great deal of faith in our CSMs, who own not only customer satisfaction but also <strong>renewals, expansion, and strategic ROI</strong>.

In this role, you’ll build lasting executive relationships and solve complex business challenges, developing the commercial and technical.

Habilidades

What you’ll be doing:

• Own the Renewal Lifecycle: Act as the primary commercial owner for your book of business, managing the end-to- end renewal process and hitting retention targets.
• Drive Net Revenue Growth: Identify and qualify upsell opportunities within your accounts, collaborating with Sales to expand Forter’s footprint.
• Quarterback Executive Value: Lead MBRs and QBRs to communicate Forter’s performance, ROI, and strategic impact to client stakeholders.
• Strategic Advocacy: Convert client success into commercial momentum by securing references and case studies that serve as sales accelerators.
• Product & Roadmap Influence: Translate client business needs into actionable insights for our Product and leadership teams to help shape the company roadmap.