Job Title: Marketplace Operations Manager II Job Location (Remote): Remote, USA.
We offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment.
Wheel solutions include configurable virtual care programs, an intuitive consumer interface, and access to a nationwide network of board-certified clinicians.
Discover how Wheel is transforming the future of healthcare by visiting www.
About the Role We're looking for a Marketplace Operations Manager II to own visit delivery for a defined set of Wheel's client programs.
This is an operator's role for someone who wants day-to-day ownership of critical business outcomes - and can carry that accountability even when some levers live with peer functions.
You'll take on the complex, ambiguous problems that come with scaling a fast-growing telehealth marketplace - from stabilizing a roster through demand volatility, to leading cross-functional projects that shape how Marketplace Operations scales next.
You will own the visit delivery SLA commitments, program-level consult cost performance, and the roster health for your clients.
Separate functions on the team own overall clinician supply forecasting, clinician performance management, and scheduling - freeing you up to optimize their use within your programs.
This is a role for someone who wants to run marketplace operations for key clients end-to-end: launching and configuring new client programs, writing the operational playbooks your programs run on, and deploying incentive spend within guardrails - while trusting peer functions to own adjacent.
What You'll Do Program Performance and Delivery Own marketplace.