Our client is a European HR software company that is expanding rapidly in Germany, ๐๐ง๐ they ๐ฐ๐๐ง๐ญ ๐ฒ๐จ๐ฎ ๐ญ๐จ ๐ ๐ซ๐จ๐ฐ ๐ฐ๐ข๐ญ๐ก them.
Their mission is simple: they design intuitive solutions that automate HR and administrative processes, giving thousands of companies across Europe more time and energy for what really matters : their people and their business.
With 800+ experts based in Germany, France, Spain and Switzerland, and 8,700 clients across ๐๐๐+ ๐๐จ๐ฎ๐ง๐ญ๐ซ๐ข๐๐ฌ, theyโre building on a strong foundation while accelerating their international footprint, driving forward with an ๐๐ฏ๐๐ซ๐๐ ๐ ๐๐ง๐ง๐ฎ๐๐ฅ ๐ ๐ซ๐จ๐ฐ๐ญ๐ก ๐จ๐ ๐๐%.
Your roleIn order to continue their expansion in this market, they are looking for a Senior HRIS Customer Success Consultant to join our growing team in Germany.
Your missions will evolve as you acquire seniority, but here are the main tasks you will do on a daily basis:๐๐ฎ๐ฌ๐ญ๐จ๐ฆ๐๐ซ ๐จ๐ง๐๐จ๐๐ซ๐๐ข๐ง๐ (๐ฉ๐ซ๐จ๐ฃ๐๐๐ญ ๐ฆ๐๐ง๐๐ ๐๐ฆ๐๐ง๐ญ ๐๐ง๐ ๐ข๐ฆ๐ฉ๐ฅ๐๐ฆ๐๐ง๐ญ๐๐ญ๐ข๐จ๐ง)- Roll out the solutions for a wide variety of customers in often complex and high-stakes environments (SME as well as Large Accounts).
- Gain the trust of local companies in Germany as well as key accounts and their subsidiaries abroad.
- Gather the customer's initial needs and suggest an appropriate response.
- Adapt the software to the customerโs local context in Germany.
- Train the administrators to use the software in total autonomy.
- Ensure the Go-live and the follow-up during the first weeks of use.
- Demonstrate flexibility and agility throughout the implementation in the event of unforeseen circumstances and technical challenges.
๐ ๐จ๐ฅ๐ฅ๐จ๐ฐ-๐ฎ๐ฉ ๐จ๐ ๐๐๐ฒ ๐๐๐๐จ๐ฎ๐ง๐ญ๐ฌ (๐ฌ๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ, ๐๐๐๐จ๐ฎ๐ง๐ญ ๐ฆ๐๐ง๐๐ ๐๐ฆ๐๐ง๐ญ)- Keep a close eye on the satisfaction of your most important customers.
- Support these customers in case of level 2 issues.
- Carry out post-implementation check-ups.
- Identify and generate new cross sell or upsell opportunities to grow the company's reach to your German customers (lead generation).
- Be proactive in presenting new products that may address a customer's pa.