User Research UX Apprentice

Hi, we’re Back Market.

We’re here to help make tech reliable, affordable, and better than new.

We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new.

Yep, you read that right.

Turns out refurbished tech is way better for the planet than new.

In fact, With every device purchased on Back Market, our positive impact on the planet grows.

From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break.

Our mission is simple: to do more with what we already have.

Are you ready to join us?.

Descripción del Puesto

:The User Research team’s mission is to help everybody at Back Market get to know and love our users so that we can create great experiences for them

We gather insights.

Acerca de

what users need through a range of qualitative and quantitative techniques and translate them into valuable information for the product and design team.As an User Research (UX) Apprentice, you will work on the e-commerce experience Back Market provides to its customers, using insights to provide actionable recommendations for improvements, as well as contributing to improve our research processes, tools, and communications

You will also work closely with our business and product teams to ensure a user -centered culture in our problem and solution definition.

YOUR MISSION (IF YOU ACCEPT IT): 🥇Bring stakeholders (business people), designers, product owners and engineers together to build, maintain, and evolve a robust experience for Back Market’s customersListen to business problems and helping craft action plansConduct qualitative research to collect insights and build strong recommendationsLaunch quantitative studies to discover trends and validate the hypothesisWork closely with product designers to ensure that your recommendations have the maximum impactPresent the results of your work to the compa.