Contract IT Specialist

Acerca de

Customer.io Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day

io powers automated communication that people actually want to receive.

We help teams send smarter, more relevant messages using real-time behavioral data.

About the role Hi, my name is Bill Miksich, VP Operations at Customer.

io, and I'm looking for a Contract IT Specialist to help our globally distributed IT team keep pace as we scale.

This is a hands-on, full-time contract role covering the day-to-day: responding to requests, keeping systems running, and supporting our people across a fully remote, SaaS-first environment.

You'll be available 8am–5pm daily to jump on whatever the team needs that day.

It's a great way to get IT operations exposure at a fast-growing SaaS company, with a possible path to full-time conversion based on performance and business need.

What we value Responsiveness — you're quick to jump in and get people unblocked.

Customer-service mindset — you're just as focused on user happiness as on policy.

Reliability — you show up ready to tackle whatever comes in.

What you’ll do Assist with tier 1–2 IT support across hardware, software, SaaS apps, and remote connectivity with a customer-service-first mindset.

• Support employee lifecycle workflows (onboarding, offboarding, role changes), following established steps and flagging opportunities to improve them.

• Maintain identity and access management tasks — provisioning, SSO, group and role-based access across core systems.

Help keep the device fleet healthy via MDM — compliance, endpoint protection, patching, and configuration.

Respond to SOC 2, ISO, and HIPAA compliance requests through evidence collection, access review prep, and control adherence.

• Keep operational documentation current, and pitch in with People, Security, and Engineering on cross-functional requests as they come up.

What we're looking for 3.