Keyfactor is the leader in trust infrastructure for AI and machines, helping the world's largest enterprises and government agencies take control of the cryptographic identities that safeguard every digital interaction.
Behind the platform is a global team of people who care deeply about the work and each other.
We move fast, think big, and show up for one another every day.
If you're looking for work that matters and a team that brings out your best, we hope you'll trust your future with Keyfactor! Title: Director, Customer Marketing Location: United States; Remote or Canada Experience: Director Job Function: Marketing Employment Type: Full-time Industry: Computer & Network Security About the position The fastest revenue Keyfactor will ever win comes from the customers we have already won.
As enterprises consolidate their machine identity and cryptography investments onto fewer platforms, the companies that grow are the ones whose customers realize value, renew, expand, and advocate.
Keyfactor is investing in exactly that and we are looking for a Director of Customer Marketing to lead it.
Reporting to the Vice President of Product & Customer Marketing, this role owns how Keyfactor engages and grows its customer base across four outcomes: customers realize value, stay, grow, and advocate.
You will lead the customer marketing and community team, own the strategy and operating model for marketing to the installed base, and build the programs behind it into one connected system with measurable revenue impact.
This is a highly cross-functional role with strong influence across Customer Success, Sales, Product, and the broader marketing organization.
Customer marketing is also one of Keyfactor's richest channels for customer insight: programs like the community and customer events surface what customers need next, and this role turns that signal into structured input for product road.