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Customer Success Operations Manager

CompraTica Empleos

EMP:Customer Service
Paris
Tiempo Completo
Remoto
0 vistas

Descripción

Join Pigment: The AI Platform Redefining Business Planning   Pigment is the AI-powered business planning and performance management platform built for agility and scale.

We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time.

  Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally.

Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario.

  With a team of 600+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.

  At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo—all while working as one team.

If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you.

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the Role We're looking for a Customer Success Operations Manager to own the strategy, planning, and operational backbone of our CS organization

This role focuses on how CS plans, runs, and aligns, building the rhythms, workflows, and cross-functional connections that let the team scale efficiently while delivering a great customer experience.

This is a hybrid role based in our Paris office.

What You'll Do Strategy & Planning Partner with CS leadership to set direction and keep the org running on a predictable cadence.

Partner with CS leadership on planning, territory design, and segmentation strategy Collaborate with the Data & Analytics team on annual target setting and capacity modeling Lead annual and quarterly planning for CS priorities and operational initiatives Build and run operating rhythms, including QBRs, forecast and business reviews, and planning cycles Operational Excellence Shape how the team engages with customers across the full li.

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