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AI & Support Automation Intern (Remote – USA)

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EMP:Technology
USA
Tiempo Completo
Remoto
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Descripción

Recruitment Fraud Alert We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text.

These bad actors may conduct fake interviews and ask for personal information, such as your social security number.

What to know: Commvault does not conduct interviews by email or text.

We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.

If you suspect a recruiting scam, please contact us at wwrecruitingteam@commvault.

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Commvault  Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience

The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient.

The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO.

For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.

  Join us for our Summer 2026 Internship Program! The OpportunityWe are seeking a motivated intern to join our Customer Support Automation team.

This role offers hands-on experience in scripting, API integration, LLM workflow automation, and building support tooling to enhance customer support efficiency and effectiveness.

Responsabilidades

: Chatbots: Implement chatbots on websites or messaging platforms to handle common inquiries 24/7, answer FAQs, guide users, and escalate issues when necessary Email Automation: Set up auto-responses for common questions and create templates for frequent issues to speed up response times Ticketing Systems: Utilize a ticketing system that automatically categorizes and prioritizes incoming support requests, ensuring urgent issues are addressed promptly Knowledge Base: Develop a comprehensive knowledge base or FAQ section t...

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