Are you ready to unlock intelligence? If you don’t think you meet all of the criteria below but are still interested in the job, please apply.
Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
This is not a traditional "hands-on" account management role; we are looking for a digital-first architect who can blend human expertise with cutting-edge automation and AI.
You will lead a high-performing global team of Customer Success Managers (CSMs) focusing on a "one-to-many" approach that ensures every customer—regardless of size—achieves world-class API connectivity and business value.
What You'll Do: Lead a Global Team: Directly leading a global team of CSMs (and growing), fostering a culture of technical excellence and proactive customer advocacy within the Commercial segment.
Low-Touch Strategy Development: Design and execute a sophisticated "one-to-many" CS strategy.
You will move away from manual intervention toward a scalable model that maintains high engagement through innovation.
Scaled Digital Journeys: Build end-to-end digital customer lifecycles.
You will automate onboarding and adoption paths to accelerate "Time to Value" (TTV) milestones for thousands of users.
AI-Enhanced Customer Experience: Act as a pioneer in the "new age" of CS.
Identify and implement AI-driven tools and workflows to provide a personalized, high-touch feel at a massive scale.
Scale-Focused Content Strategy: Shift the paradigm from manual support to a digital-first resource engine.
Value-to-Utilization Alignment: Monitor the health of the commercial base to identify and bridge "Value Debt.
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