At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions.
Our culture is what makes that possible: we play to win, we obsess over quality, and we win as One Moss, and it works.
Moss closed a €35 million Series C in August 2026, crossing a €1 billion valuation, and became one of Europe's fintech unicorns.
Join us for what's next.
Our Customer Support team is seeking a Customer Support Specialist (f/m/d).
As a Customer Support Specialist for our German customers, you’ll be not only working with our customers, but also gaining valuable insights.
This role isn’t just about resolving queries – in some of the cases you would need to use an investigative approach, diving into more complex cases such as potential fraud investigations or payment issues.
You will be working with multiple stakeholders across the company, ensuring customer issues are resolved, while continuously learning and growing in a dynamic, fast-paced environment.
Your responsibilitiesHere's a bit more on what you can expect to be doing day-to-day:You handle customer support queries via calls, chat, and emails, acting as the first point of contactYou gain insights about our customers’ needs through your interactions and channel these back to our product team to improve our customer experienceYou continuously innovate and optimize internal processes with the team to elevate the customer experience You not only support our customers, but also the team on topics such as shift management or technical leadershipYou are working in projects to improve the support experience About youWe think you’ll need the following experience and.