Insurance Claims Handler

📍 Based in our Lincoln City Centre office 3 days per week with the remaining 2 days working remotelyThe Opportunity:Own your claims from start to finish, taking each case from initial submission through to resolution while ensuring accuracy and a great customer experience.

Be the point of contact for customers, clearly communicating outcomes and keeping landlords, guarantors, letting agents and tenants informed throughout the journey.

Investigate and make informed decisions, reviewing evidence and managing the insurance elements of each claim through to a fair resolution.

Find solutions that work for everyone, including overseeing repayment arrangements and helping move complex cases forward.

Build strong relationships across Goodlord, working with internal teams and external stakeholders to resolve queries, overcome challenges and keep claims moving.

What we need from you:Experience working in a customer-focused, process-driven environment, where delivering a great customer experience is at the heart of what you do.

Excellent communication.

Habilidades

, with the ability to quickly build rapport and trust with customers and stakeholders, both over the phone and in writing.Strong organisational skills, with the ability to manage your own caseload, prioritise effectively and keep on top of service levels.A positive, practical approach, with the ability to stay calm, focused and proactive when working in a fast-paced environment.Strong IT skills and confidence using a range of software, ideally including Salesforce and Microsoft packages.It would be great (but not essential!) if:You have previous experience working in the lettings industry or within an insurance environment.Our mission:Two in five people in the UK rent their homes

Our mission? To be the gold standard platform for rentingWe started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant.

We knew Generation Rent would lead to more tenants,.