Get to know usIdeals is a global B2B SaaS product company recognized as the most highly rated and customer-centric brand in the secure business collaboration market.
Trusted by over 2,000,000 business users at 300,000 companies worldwide, our data room platform powers hundreds of billion-dollar M&A deals every day for the world's top investment banks, advisory firms, and corporate dealmakers.
The roleWe're looking for a Premium Solutions Manager to join our remote team in London and become the go-to operational partner for investment banking associates, analysts, and deal teams executing high-stakes M&A transactions.
Working hand-in-hand with our Key Accounts sales team across the UK, you'll ensure every advisory and investment banking client experiences flawless execution – from onboarding through deal close.
This role is for someone tech-savvy and sharp under pressure: capable of untangling complex issues quickly, communicating solutions with absolute clarity, and building instant credibility with some of the world's most demanding business professionals.
This is a unique opportunity to build a track record at the center of the world's most important M&A deals, inside a multinational, fast-evolving SaaS company.
What you will doEnable strategic and premium clients to execute their projects successfully through high-touch operational execution, product guidance, and workflow coordinationBuild trusted operational relationships primarily with the deal execution team, while maintaining credibility with other stakeholders when requiredGuide clients during onboarding, project launch, migrations, and other critical project phasesRun regular check-ins with the client team and internal sales account owner to surface early warning signs early, before they escalateUse AI-assisted and conventional tools to proactively identify risks, errors, or friction points before they surface as client-reported issuesAdvise clients on best-practice setup, permissions, workflows, governance.