Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness.
Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company’s 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn’s Top 50 Startups.
Dutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg’s Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant’s Thirty Five Ventures, and other notable angel investors.
About This Job This role owns team performance against key metrics — go-lives, CSAT, and time to go-live — while building the processes and structure needed to support a fast-growing function.
Grounded in Dutchie's core value that "it's all about the customer," you will manage day-to-day coaching and performance for Implementation Strategists, support clients directly through their onboarding journey, and partner seamlessly across Sales, Support, Customer Success, and Product to deliver a best-in-class SaaS experience for cannabis operators.
What You'll Do… Manage, coach, and inspire a team of Implementation Strategists, fostering a "We, not I" team mindset to drive collective success and professional growth Focus on outcomes and get there fast by taking full ownership of team metrics, including go-lives, CSAT, and time to go-live Champion our customer-first mindset ("it's all about the customer") by supporting clients directly during implementation to deliver a smooth, high-impact onboarding expe.