We're building one of the world’s leading fintech companies and are off to a strong start:One of the UK’s most exciting unicorns with a team of over 800 peopleAmong the fastest-growing tech companies in the UKProfitable since 2017Backed by top investors including Balderton Capital and Goldman SachsLoved by customers with the best reviews in the market (4.
9 across 10,000s of reviews on Trustpilot)So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance.
We get money into our customers’ hands in minutes instead of days.
We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.
Join us if you want toTake ownership: you are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1Work in small teams of exceptional people: Lendies are relentlessly resourceful.
We challenge the status quo to solve problems and find smarter solutionsBuild the best technology in-house: we use new data sources, machine learning and AI to make machines do the heavy liftingAbout the roleAs we grow, we’re looking to expand our Complaints handling team.
As an excellent communicator, you will quickly build relationships with customers and other departments across Lendable to understand customer friction points and come to fair and objective decisions.
If you have experience of either handling complex complaints (preferably motor or secured product related) or have worked in the automotive finance sector and have the following.