Lead Support Engineer (f/m/d)

<h3 data-path-to-node="22">Our <strong data-path-to-node="22" data-index-in-node="4">Order and Inventory Management Team</strong> is looking for a <strong data-path-to-node="22" data-index-in-node="57">Support Engineer (f/m/d) - Domain Manager</strong> on a <strong data-path-to-node="22" data-index-in-node="104">Permanent Contract</strong> based in <strong data-path-to-node="22" data-index-in-node="132">Lille.

</strong></h3> <p data-path-to-node="23">Passionate.

Acerca de

logistics innovation, our team of 10 designs and operates the global digital solutions orchestrating Decathlon's order and stock flows

Our impact: guaranteeing the right product in the right place at the right time for our stores, warehouses, and marketplaces worldwide.

Our challenges: accelerating the group's digital transformation, integrating new business models (circular economy, wholesale), and preparing the transition to SAP S/4HANA.

</p> <h3 data-path-to-node="24">YOUR FUTURE CONTRIBUTION</h3> <p data-path-to-node="25">As a <strong data-path-to-node="25" data-index-in-node="5">Support Engineer (f/m/d)</strong>, you will ensure the stability, efficiency, and evolution of our order and stock orchestration tools.

Responsabilidades

include:

• Run Management & User Commitments: Organize daily ticket resolution, ensure service level agreements (stock accuracy KPIs, dispatch timing), and provide dedicated support during peak commercial periods.

• Incident Resolution & Continuous Improvement: Perform root cause analysis, enhance monitoring tools (dashboards, control towers), and automate recurring tasks leveraging tech and AI.

• Transformation Proje...