Joining Collibra’s CPS Account Program Manager team The Account Program Manager (APM) serves as the strategic partner and relationship manager for Collibra Public Sector’s Federal customers.
This role is integral to ensuring customer satisfaction, driving adoption, and delivering value from Collibra’s solutions while collaborating closely with our Services and other GTM teams to create a seamless and resilient customer journey.
This role directly influences retention, advocacy, and long-term account success.
In this role, you will bridge the gap between customer mission needs and our software solutions, coordinating the technical team towards delivering successful implementation, adoption, and value.
The APMs primary responsibility is to partner closely with sales, services, support, customer engineering, and product teams to proactively safeguard account health, revenue, and customer satisfaction, by proactively identifying and mitigating risk, preventing and managing escalations, and assessing customer health.
Account Program Managers at Collibra Public Sector are responsible for Relationship building and management Serve as the primary point of contact for assigned federal accounts, building trusted relationships with key stakeholders, system integrators and partners.
Establish long-term relationships within assigned government customers while developing an understanding of the client’s strategic goals and overall impact on business results.
Understand customers' business objectives, technical needs, and success criteria, aligning Collibra’s services to meet their goals.
Understand customer mission objectives and map them to product capabilities.
Advocacy and operational readiness Provide guidance during onboarding, deployment, upgrades, and ongoing operations.
Coordinate technical discussions, architecture reviews, and solution design sessions.
Assist with documentation, techn.