Career track: IC4
Unit: LX
As Senior UX Researcher / Designer, you will play a vital role in understanding our learner audience
This role sits within our Learner Experience (LX) division, a fully-funded zero to one startup within our established business.
</p> <p>You will guide rich, foundational research that shapes what we build before design work begins.
Bringing genuine research depth and being comfortable with exploring ambiguous, early-stage problems, you will also be hands-on enough in design to turn what you learn directly into work that ships.
</p> <p><strong>You will be responsible for:</strong></p> <ul> <li><strong>Foundational Generative Research: </strong>Heading up exploratory research to build a deep, evidence-based understanding of learners, their needs, behaviours, and unmet problems in ambiguous, early-stage problem spaces, setting up continuous discovery practices.
</li> <li><strong>Methodological Rigour & Infrastructure: </strong>Applying structured research methodology, study design, sampling strategies, and bias mitigation, whilst building a robust research repository and knowledge base to compound insight over time.
</li> <li><strong>Cross-Functional Insight Sharing: </strong>Sharing generative insights clearly with Product Management, UX Design, and Growth Marketing to shape decisions, product directions, and commercial conversations and positioning.
</li> <li><strong>Design Delivery: </strong>As a small, start-up style team, dedicating roughly 30% of your capacity to translating research insights directly into simple, elegant, production-ready, and highly accessible user experience design solutions.
</li> <li><strong>Team Collaboration & Growth: </strong>Working closely with the Lead UX Designer to manage and balance capacity, mentoring colleagues to raise research maturity across the Learning Experience team.
</li> </ul> <p> </p>.