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Based in our Chippendale head office in Sydney and reporting to our Director of IT, you will lead the evolution of our APAC IT team from a traditional service desk into a high-performing, globally integrated IT operations hub
Covering HelloConnect Philippines (1,600+ staff across three sites), YouFoodz, BeCool Logistics, and HelloFresh ANZ, this is one of the most dynamic and operationally complex IT leadership roles in the HelloFresh Group.
</p> <p>In this position, you will connect regional teams with global leadership, turning big-picture strategy into clear local results, preventing operational silos, and building an IT function ready to scale.
As Associate Director, you will act as a trusted advisor to senior executives, shape global IT strategy, and champion IT Operations best practices across the APAC region.
</p> <p><strong>You will…</strong></p> <ul> <li><strong>Define & Own Regional Strategy:</strong> Shape and execute the APAC IT strategy across all entities, balancing speed, scope, and quality to seamlessly integrate the region into the global HelloFresh ecosystem.
</li> <li><strong>Lead & Master Asynchronous Work:</strong> Guide a distributed team across Australia, New Zealand, and the Philippines while syncing with Berlin and Toronto.
You write clear direction and document key decisions, empowering time-zone-agnostic execution where real-time overlap is optimized and asynchronous is the default.
</li> <li><strong>Evolve Regional Operations:</strong> Transform a service-desk model into a specialized IT Operations framework, building deep domain expertise so local teams can operate autonomously without constant escalation.
</li> <li><strong>Partner with Executive Stakeholders:</strong> Serve as the trusted IT advisor to APAC business leadership, translating complex technical trade-offs into clear, high-level business recommendations.
</li> <li><strong>Drive SLAs, Compliance & Audits:</strong> Govern.