This is a foundational hire.
You will join Almetra's early Customer Success function and own a series of accounts with the full customer lifecycle from day one.
You will operate as a senior player: carrying your own book while continuously building the infrastructure for the team.
The right person is commercially sharp, operationally organized, and credible enough to bring the customer voice meaningfully into product and strategy conversations.
What You'll DoOwn NRR, gross retention, and customer health across your account portfolioLead onboarding, ongoing engagement, and executive business reviews for complex manufacturing enterprisesFacilitate cross-functional alignment between customer technical and operations teams and our internal stakeholdersProactively monitor solution performance, identify expansion opportunities, and advise on best practicesManage escalations end-to-end, maintaining high customer satisfactionEnrich CS infrastructure in parallel: playbooks, health scoring, processes, toolingRepresent the customer perspective in internal product and strategy discussionsWhat We're Looking For3+ years in a customer-facing role, ideally with enterprise clients in manufacturing or industrial environmentsProven ability to navigate large, matrixed organizationsTrack record of both retaining and expanding accounts commerciallyStrong communication and stakeholder management.