Do you enjoy working with customers, solving problems, and keeping things running smoothly behind the scenes? We’re looking for a Customer Support Representative who is passionate.
This role is the first point of contact for our customers, handling the order-to-invoice cycle, and answers all incoming inquiries including customer complaints.
Position content:Perform order fulfilment activities in compliance with services levels according to the customer segmentation (Operational Service Packages) of assigned customersHandle daily activities and communication in the order to invoice cycle, including digital and manual order processing, backorder management.
· Monitor SAP order to fulfillment pipeline (blocked/open orders) on a daily basis· Handle and follow up on customer claims including creation of credit/debit notes, returns and replacements, and other tasks ad hoc tasksProcess general customer inquiries via phone and e-mail regarding company, products, prices, and delivery fulfillmentMaintain information on customer platforms (for order to invoice) when requiredCollect, document and lead internal optimization activities to improve customer scorecards and ensure customer excellenceCollaborate with cross-functional teams, including supply chain, and finance, to ensure smooth order processing and timely deliveryActively generate and implement ideas for internal process optimization and towards the customers (First Time Right Methodology)Constantly adopt the change in new processes, new tools, new ways of working overall with AI roll out.
Constantly analyse and support efficiency optimization to improve KPIs.
Scope: LocalBudget responsibility: NoLeadership: No Capabilities:Universi.