From day one, these essentials should be seamless, reliable, and intelligently handled — freeing founders to focus on building and scaling.
We’re a leading UK provider of company formation and compliance services, building a modern, fully integrated technology platform that supports founders at every stage of their journey.
Our platform brings together formation, compliance, accounting, payroll, and ongoing business support in one cohesive experience.
No stitched-together services.
No legacy workflows disguised as software.
Just a single, scalable platform built for ambitious founders who want to move fast, stay compliant, and grow with confidence.
Why Join Us Now?You’ll be joining a business with strong momentum, clear direction, and real opportunity for progression.
£18m annual revenue, including £9m ARROver 1 million companies formedCertified B Corp and Carbon Neutral BusinessForecast to grow 5x–10x over the next three yearsThe RoleThe Customer Service Executive is part of our Customer Service Team and reports to the Head of Customer Services.
You'll be the voice of 1st Formations for founders and business owners, supporting them by phone, live chat and email.
You'll answer their questions, resolve their issues and give them a smooth experience from start to finish.
This role suits someone with solid customer service experience who does well in a fast-paced, multichannel environment.
You should enjoy solving problems and care about getting things right for the customer the first time.
Key ResponsibilitiesDeliver exceptional customer service with professionalism and empathy, driving high CSAT scores and positive public reviewsMeet response SLAs across phone, live chat and email, escalating proactively when targets are at riskDe-escalate a.