Application deadline: Apr 21, 2026As we continue to expand and transform the primary care experience, we’re looking for passionate people to help manage our patient inquiries, using CI CARE framework that makes One Medical unique.
As a Centralized Support Specialist II Billing Specialist, you’ll execute our mission of delivering high-quality care and service.
Specifically, you’ll take patient phone calls and handle patient conversations to deliver world class care.
You are a strong and innovative problem-solver, who is driven to help people.
You have mastered the art of customer-service, administrative work and are motivated to cultivate change in healthcare.
You are currently looking for your next opportunity at an organization that is transforming healthcare we would love to connect.
Key job responsibilitiesHandle patient phone calls and message inquiries, de-escalate issues, ensure patient satisfaction, and assist with navigating healthcare needs including insurance, billing, medical records, authorizations, and referrals, using impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all interactions to ensure a positive experience.
Proactively reach out to patients with open balances to assist with payment options, educate admins and patients on health insurance.