Company Overview Docusign brings agreements to life.
5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives.
With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents.
Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.
Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do As a Strategic Customer Account Manager (CSAM), you’ll manage a portfolio of our most strategic customers to ensure they’re achieving maximum value from their investment in Docusign.
You’ll play a key role in securing renewals, expanding adoption, and driving growth while serving as a trusted advisor across all phases of the customer lifecycle.
You’ll partner closely with Account Executives and cross-functional teams to identify business opportunities, resolve escalations, and ensure long-term customer success.
You thrive in a fast-paced environment, act with urgency, and bring a solutions-oriented mindset to every interaction.
This position is an individual contributor reporting to a Sr.
Responsibility Drive strategic renewal and adoption outcomes for a portfolio of top-tier customers Deliver on revenue, bookings, billings and customer value targets Identify and mitigate risk early through proactive stakeholder engagement and executive alignment Lead win-win renewal negotiations that maintain and grow customer trust Conduct regular business reviews to align on goals and highlight value from Docusign solutions Own and execute full adoption strategies across customers, leveraging internal cross-functional teams Serve as escalation point of cont.