London School of Excellence is looking for a highly organised and proactive Operations Manager to oversee our day-to-day education operations.
The successful candidate will manage staff activity, student communication, application progress, university correspondence, operational reporting and partnership development.
This is a hands-on management role for someone who can keep multiple teams and processes organised, ensure tasks are completed on time, and provide management with clear visibility of ongoing operations.
Tasks Manage and monitor day-to-day staff activities, attendance, punctuality and overall performance.
Allocate daily and weekly tasks and ensure work is completed on time.
Conduct brief team check-ins and review staff weekly reports.
Monitor whether students, agents and universities are being contacted and followed up by the responsible team.
Oversee student enquiries, application progress, outstanding documents and pending actions.
Monitor university communication, application follow-ups, offers, conditions and outstanding matters.
Assign or coordinate important operational emails and internal communication.
Monitor overdue tasks, inactive cases and unresolved issues.
Identify blockers, coordinate with the relevant team members and make sure problems are resolved quickly.
Prepare a weekly operations report for senior management.
Escalate serious staff, application, university or operational issues when required.