We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.
Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve.
With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.
Established in 2016, Ada is a Canadian company that has powered over 5.
5 billion interactions for leading brands like Square, YETI, IPSY, and Monday.
com, saving millions of hours of human effort.
Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.
At Ada, we see growth as a reflection of each individual owner’s personal growth.
That’s why our values are rooted in driving progress and continuous improvement.
If you’re ambitious and eager to grow, Ada could be the place for you.
Learn more at www.
Our Role The Accelerate Account Manager owns a portfolio of around 60 customers representing roughly $2.
5M in annual revenue.
Your main job is keeping those customers happy, healthy, and renewing.
You'll make sure they're getting real results from Ada, catch risk early, and run renewals from start to finish.
You'll also carry an expansion target and will give you real experience owning a number and spotting growth opportunities, with coaching and support around you as you build those.
This is a scaled, high-volume role.
You won't go deep on a handful of accounts.
You'll learn t.