Technical Support Engineer

<div class="content-intro"><p>Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT cybersecurity.

</p> <p>We defend some of the world’s largest organizations and critical infrastructure in more than 68 countries and we’re just getting started.

Our AI-powered cybersecurity platform secures operational technology (OT) and Internet of Things (IoT) infrastructures for enterprises and government entities across energy, manufacturing, transportation, resources, and critical infrastructure.

</p></div><p>As we expand our product portfolio and global presence, our Delivery department is hiring a<strong> </strong>Technical Support Engineer to execute on delivering excellent support to resolve technical issues and bring.

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You could be the next "Nozomier"! If this sounds like you, read on.

In this role you will:

• Embody the Nozomi Networks Cultural Pillars and our mission to protect what matters most with transparency and trust
• Provide post-sales break-fix, consulting, and collaboration with all stakeholders to resolve technical issues.
• Perform exceptional customer service relating to infrastructure design, deployment, testing and verification, as well as optimisation as needed.
• Drive interactions with customers for resolution of issues while interacting internally with Product and Engineering Teams as needed.
• Develop and maintain core competency on Nozomi Networks entire product line and technologies.
• Create knowledge base content where none exists while updating existing to correctly position solutions.
• Understanding of critical account infrastructure and technical environments.
• Provide white-glove treatment for critical accounts.
• Replicate and reproduce customer issues in the lab prior to escalating issue internally.

To be successful in this opportunit...