Who we are Help Scout started in 2011 with a simple premise: support software should treat customers like people, not tickets.
3+ billion conversations later, more than 10,000 companies use Help Scout to grow relationships with customers of all types, from clients to patients and beyond.
Now we’re in a new chapter: not only building AI that gives teams more space to focus on the customer experience, but also reimagining how we operate in an AI-native world.
That means shipping and learning faster, without compromising on craft.
Great work here carries a strong opinion and sweats the details, regardless of the tools we use to drive it.
We’ve been a fully remote team since day one, with 120+ teammates now all over the world.
It’s a culture where you’ll be trusted to take ownership, stay curious, and raise the quality of work around you.
It comes with clear expectations and a team that will push you to do some of the best work of your career.
If that kind of challenge gives you energy, we’d love to meet you.
Your impact Help Scout has earned something most software companies never get: genuine trust.
More than 10,000 businesses use us, and a remarkable share of them arrived because someone they respect recommended us.
That trust is also why customers stay and grow with us once they're in the door.
Growth is how more of the people who show up turn into teams who can't imagine working without Help Scout — and how customers who already love one part of the product find their way into what's next.
As Head of Product, Growth & Monetization, you'll be directly accountable for both sides of that story: the core funnel that turns a signup into a paying customer, and the in-app motion that turns a paying customer into an expanding one.
You'll partner with Design and Engineering, but you’ll own the vision, roadmap, and execution for the Growth team.
That starts with sharpening the core funnel: signup, onboarding, trial-to-paid conversion.