We handle all payment needs from checkout to taxes so you can go farther faster.
Founded in 2005, we are a privately owned company headquartered in Santa Barbara with offices in Amsterdam, Austin, Belfast, Dublin, Halifax, and Singapore.
Payment Operations Specialist, Technical Operations Department: Payment Operations | Location: Remote — United States | Reports To: Senior Manager, Payment Operations Position Overview: The Payment Operations Specialist, Technical Operations supports daily payment operations across multiple processors and regions for FastSpring's network of more than 2,500 sellers.
The role pairs hands-on operational work — chargeback and PayPal dispute support, issue investigation, and seller-facing resolution — with technical operations analytics across five areas: authorization rates, chargeback rates, data normalization, processing costs, and reconciliation support.
It is an entry-to-early-career position for someone curious about how payments work, comfortable in a spreadsheet, and inclined to chase down a number that looks wrong.
Within a year, this person should own recurring analysis in at least one of those five areas, handle disputes independently, and be the person others ask when a number doesn't reconcile — a path that leads toward senior payment operations, payments analytics, or risk and fraud.
Payments is a field you learn by doing, and we welcome candidates from varied backgrounds and career paths; curiosity and analytical instinct matter more here than a specific résumé.
Monitor chargeback volumes, win rates, and fraud ratios agains.