Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences.
We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.
Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV.
Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.
Overview As the Manager, Client Success – Strategic, you lead a team of Client Success Managers responsible for Rithum’s most strategic and highest-value client relationships.
These accounts often include complex stakeholder groups, multi-product adoption, and sophisticated business.
You coach and support your team in driving value realization, retention, renewal, and growth while delivering an exceptional client experience.
You partner across Rithum to resolve client needs and deliver strong outcomes across the portfolio.
Rithum empowers employees across all roles to leverage AI and technology to work smarter, move faster, and create scalable ways of working.
In this role, you will use and encourage responsible adoption of AI to strengthen client insights, identify risks and opportunities, improve team productivity, and deliver more proactive client experiences.
Monitor portfolio health and take action on client risks and opportunities.
Retention & Growth Oversee renewal planning.