Product Manager

Your missionCALM’s digital products play an important role in helping people find support when they need it.

Your job is to make that experience even better.

You’ll be at the heart of a collaborative team, leading the development and continuous improvement of the CALMzone app.

You’ll turn user insight, data and ideas into intuitive, accessible experiences.

You’ll work across product, design, research, data and technology, with plenty of scope to shape the app and contribute to CALM’s wider digital ecosystem.

Please note: This role strictly requires proven experience in mobile app product management (launching and/or running an app on iOS/Android).

Applications with solely web, digital marketing or CRM experience will not be considered.

Your profileResponsibilitiesProduct Strategy & DeliveryDeliver the mobile product strategy, as defined by the Senior Product Manager.

• Manage the app through all stages of the lifecycle: discovery through to optimisation and iteration.
• Own the continuous improvement of the app, including accessibility, onboarding and bootflow.
• Manage the app’s technical health and stability across a range of devices.

Create, maintain, and prioritise product backlogs, ensuring alignment with organisation goals and user needs.

Define user stories with acceptance criteria and guide development teams through delivery.

Mobile Experience & InsightAct as a UX lead mapping and optimising mobile user journeys, ensuring they are intuitive, inclusive, and insight-led.

Working with the Insight and Analytics team generate user insights through research, usability testing, and data analysis, and translate findings into actionable improvements.

Champion user-centred design and accessibility best practices.

• Collaborate with mobile researchers, UI/UX designers, app developers, and agencies to ensure excellent delivery.

Stakeholder Engagement & CommunicationEngage with stakeholders at all levels to gather.

Requisitos