Conversational AI Application Developer (English and French Speaker)

The Software Engineer (Conversational AI Application Developer), Mid develops, implements, and maintains high-quality conversational AI applications on the Omilia Cloud Platform (OCP).

Compared with Junior, Mid carries more ownership of customer.

Requisitos

gathering, application design, and internal mentoring / task coordination as experience grows — and is expected to gain confidence in Omilia’s stack faster when hired at Mid

The role ensures seamless user experiences and robust technical performance across enterprise client deployments, working within a squad under a Team Lead or Solution Delivery Manager.

AccountabilitiesFeature Ownership: Accountable for the end-to-end development and unit testing of specific conversational features and miniApps.

Technical Execution: Ownership of the implementation of business logic and conversational flows as defined in Detailed Design Specifications (DDS).

NLU Management: Accountable for the creation, uploading, and basic tuning of NLU models and resources.

System Stability: Ownership of troubleshooting and resolving defects identified during QA, UAT, or production hypercare phases.

Environment Management: Accountable for the successful deployment and promotion of applications across OCP environments (Dev, UAT, Prod).

Key ResponsibilitiesWrite clean, maintainable code to build conversational dialogs, integrating with backend web services and CCaaS platforms.

Prepare and upload NLU training data, manage intent selection policies, and ensure high concept identification success rates.

• Perform rigorous unit testing and use tools like ELK/Kibana to analyse logs and resolve runtime errors.
• Maintain technical documentation for implemented features and contribute to master prompt lists and implementation steps.

Participate in daily stand-ups and sprint planning, providing accurate task estimates and surfacing technical risks early.

• Manage application deployments and promotions across OCP environments, following Omilia's change management p.