Relay is fundamentally reshaping how goods move in an online era.
Backed by Europe’s largest-ever logistics Series A ($35M) led by deep-tech investors Plural, and a recently closed Series B ($95M), Relay is scaling faster than 99% of venture-backed startups.
We're assembling the most talent-dense team the logistics industry has ever seenRelay’s Mission is to free commerce from friction.
Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate.
We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone.
THE TEAM• ~160 people, around half in engineering, product and data• 45+ advanced degrees across computer science, mathematics and operations research• Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle• An intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentationWhat you'll doOwn complex ER cases end to end, including grievances, disciplinary and conduct matters, ensuring fair investigations, clear outcomes and strong case records.
Advise and coach site managers so they can confidently handle lower-level employee relations issues themselves.
Build and improve ER processes, using case data and recurring themes to strengthen policies, escalation routes, training and early-warning indicators.
Create a scalable ER framework that can be applied consistently across existing and new sites and stays aligned with employment law changes.
Be highly visible on site, building trust with operatives and managers and helping sites prepare proactively for peak periods and increased case volumes.
Who Will Thrive in This Role?Strong end-to-end ER case management experience across grievances, disciplinar.