<div class="content-intro"><p><strong>Our Global Structure</strong></p> <p><br>Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition.
Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt.
Together, we’re unlocking new possibilities as one global team.
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The Customer Experience team's mission is to be the reason customers keep coming back after they experience a defect with their orders
We do this by redefining customer support and creating experiences that solve customer problems while building trust.
We believe that by creating interactions that are effective, empathetic, and highly personalized, our merchants, couriers, and consumers will continue to choose us as we empower local economies around the world.
</p><p>As DoorDash, Wolt, and Deliveroo come together on a unified global platform, we're transforming how customer experiences are delivered around the world.
By combining advances in AI with deep operational expertise, we're building products that enable exceptional experiences at global scale while preserving the unique needs of local markets.
</p><p><strong>About the Role</strong></p><p>We're looking for an experienced product leader to lead one of the most strategic product areas within Customer Experience.
</p><p>This is a truly global role with responsibility across DoorDash, Wolt, and Deliveroo.
You'll lead a team of Product Managers responsible for building the products that power our global Customer Experience organization, enabling millions of interactions across dozens of countries every year.
</p><p>As AI rapidly changes how customer experiences are delivered, you'll define how intelligent automation, rich context, and human expertise come together to create faster, more personalized, and more effective outcomes.
Your team will build the products that capture the right information, surface the right.