Company Description At Docplanner Group, we’re on a mission to help people live longer, healthier lives.
As the world’s largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda).
Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently, so they can focus on what really matters: caring for their patients.
Your work truly makes a difference.
At scale, yet agile – 3,000+ employees, but still fast, flexible, and hands-on.
✨ Shape the future, sustain growth – Make a difference now and build for long-term success.
This spans the third-party PMSs Docplanner has acquired or integrated with: Feegow in Brazil, Clinic Cloud in Spain, GIPO in Italy, MyDr in Poland.
As PMS expands across products, clinic setups, and markets, we are looking for someone who can bring structure to a complex, fast-moving space: shaping how we onboard, engage, and retain PMS customers, driving down early and preventable churn, and helping define the processes, metrics, and ways of working that let local teams operate consistently at global scale.
It's a strategic but highly hands-on role, ideal for someone who enjoys navigating ambiguity across local vs.
global priorities, product vs.
GTM alignment, and multiple PMS products and markets, while building scalable operations from the ground up.
How will you make an impact? Own and evolve the PMS Customer Success operating model — onboarding, engagement, retention, and churn prevention — across all PMS produc.