GE HealthCare is seeking a Senior Associate, Digital Service Operations where you will lead the technical aspects of installation and ongoing support of all products in the Imaging Digital Solutions (IDS) portfolio.
You're responsible for remotely deploying and support IDS offerings, engaging with Project Managers, onsite customers, GEHC Field support, and GEHC engineering to ensure a world class customer experience wing-to-wing.
This is a remote role.
GE HealthCare is a leading global medical technology and digital solutions innovator.
Our mission is to improve lives in the moments that matter.
Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Initiate and support remote connections to customer sites and installation of the different components of IDS.
Work with Project Managers and on-site Field Engineers on site-specific planning unique to each customer’s infrastructure availability and project status.
Drive timely resolution of all assigned technical issues within the installed base.
Provide feedback to product and engineering teams to improve the installation process and efficiency on existing product and new product introductions.