Customer Success Platform(CSP) Product Owner

Company Description R26_0005560|US This is a remote position for anyone currently living in the Unites States.

Descripción del Puesto

This job will be centered in supporting NIQ’s enterprise deployment of Gainsight as the customer success platform—translating NIQ business processes into scalable Gainsight workflows, playbooks/CTAs, and executive reporting

• Own partner execution with Gainsight PS, coordinate cross-functionally (IT, CS Ops, CSMs, Sales), and drive adoption.

Responsabilidades

Implementation leadership & vendor coordination: Own day-to-day delivery with Gainsight (scope, plan, milestones, RAID), including contract/PS coordination as needed

Enterprise process design in Gainsight: Convert NIQ CS motions into Gainsight workflows—health scoring inputs, risk register logic, playbooks, and standardized operating rhythms.

Playbooks / CTAs / reporting: Define and configure CTAs, success plans, journeys (as applicable), dashboards, and exec reporting; align playbooks across teams to reduce manual burden.

Champion network & change management: Coordinate “client success champions” (regional/service-line representatives) to validate workflows, define best practices, and drive adoption/training.

Governance & enablement: Establish governance, documentation, admin standards, and partnership with training to support global scaling post-launch.

Calificaciones

Must-have Qualifications Proven Gainsight enterprise deployment experience (preferably global/multi-region rollout), including implementation phases from discovery → configuration → go-live → scale

Hands-on Gainsight administration (configuration, user/permission model, lifecycle management, reporting/dashboards).

Cross-functional delivery leadership with IT/data, CS Ops, CSM teams, and Sales; ability to translate process into system configuration.

Implementation risk management: Ability to anticipate common failure modes (governance gaps, tech/data services constraints, enablement shortfalls).

Preferred Experien.