We’re building the AI-powered future of maintenance.
UpKeep is on a mission to reinvent how the physical world runs—starting with the frontline teams who maintain it.
We’re the creators of the world’s first AI-first CMMS (Computerized Maintenance Management System), equipping technicians and facilities teams with automation, machine learning, and predictive insights that drive operational speed, safety, and efficiency.
What started as a garage-built prototype is now a fast-scaling SaaS company, backed by Insight Partners, Emergence Capital, and Y Combinator.
Over 4,000 companies—including Shell, Yamaha, Unilever, and Marriott—run on UpKeep to modernize their asset operations.
We’re leading the $30B category shift toward Asset Operations Management, where uptime, intelligence, and AI converge.
Why join us: Own the AI-first transformation of an entire industry.
Every feature we ship leverages AI—from predictive work orders to sensor-driven automations.
You’re not just iterating—you’re pioneering how data reshapes physical operations.
Real traction, real scale.
Recognized as Gartner’s #1 Facility Management solution and G2’s top-rated CMMS, we’ve earned market leadership through product, not puff.
A company where builders thrive.
We move fast, optimize for outcomes, and give high-agency operators the autonomy to ship big things.
Our culture rewards bold thinking, not bureaucracy.
Global team, local energy.
With 100+ employees across the world, we support remote-first work with deep investment in our LA HQ—where certain roles and leadership converge for rapid innovation.
Equity and upside, not just a paycheck.
Competitive comp, meaningful ownership, and.
If you’re driven by impact, energized by AI, and hungry to transform a legacy industry—we’re hiring! POSITION SUMMARY As a Sr.
Customer Success Manager (Sr.
CSM), you will be responsible for a portfolio of accounts within our “high touch” engagement model.