MissionNeko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk.
Our mission: make data-driven, preventative care accessible to more people, before symptoms appear.
In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights.
It's a team that thinks in 10x, not 10%.
Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives.
Role PurposeCRM at Neko is a newer but critical function, and this role exists to define its strategy and turn it into one of the company's core growth engines.
You will be accountable for the CRM outcomes that matter most as we bring proactive, preventive healthcare to billions of people: converting leads and the waitlist into booked scans and bringing members back for their next scan and their next referral.
This isn't stewarding an established machine.
You will set the vision, the operating model, and the investment case, scale the implementation of our CRM platform and practices across markets, and build the organization that delivers it – to the same standard of excellence and care our clinics deliver in person.
You will lead through others, building and directing a multi-market team, and work with Marketing, Comms, and Product, alongside other business functions.
You will influence executive decisions on growth and be accountable for CRM's financial contribution to the business.
In the early months, you will be close to the work: operating the platform, shaping test briefs and making content calls alongside the team, while you hire the people to take on more of the day-to-day work.
You will report to the Senior Director of Growth.
Where we are todayCRM at Neko is at an early stage.
Today the function is a small team running email and SMS, with the potential to implement and optimize the right mess.