Lovehoney Group is the world’s leading sexual wellbeing company, with the mission to elevate pleasure through innovative technologies, a data-driven approach, and foster creative and fresh perspectives on intimacy.
We offer exciting brands with innovative, high-quality sex toys, lingerie, and accessories in a streamlined online shopping experience.
At Lovehoney, we employ over 800 passionate and progressive individuals across 11 global offices, each person contributing a unique blend of talents to our diverse workforce.
We are proud to be a company that thrives by doing things differently, challenging expectations and stereotypes while making a positive impact on our customers’ lives.
Join us at Lovehoney, where pleasure combines with creativity, data, and innovation! We are currently looking for a Working Student - Community & User Generated Content Operations who will be integral to driving high-level performance across Lovehoney Group.
In this role, your focus will be supporting the operational management and quality assurance of user-generated content across multiple e-commerce platforms and community channels.
The role helps ensure a consistent, trustworthy, and high-quality customer feedback experience by coordinating review processes, monitoring platform performance, and supporting day-to-day content operations.
What you will do Support moderation and quality control of user-generated content (reviews, Q&A, community interactions).
Handle escalated review cases according to moderation guidelines.
Monitor review syndication and content quality across brand shops and partner platforms.
Identify operational inconsistencies and escalate issues where needed.
Assist with monitoring community/forum activity.
Contribute ideas to improve operational efficiency and review quality processes.