Productsup is a Berlin-based company with a strong international customer base, and we’re looking to rapidly scale our reach within the digital commerce landscape.
Do you have a natural and deep interest in tech and a talent for clear communication? Do you share our passion for solving complex technical problems—whether hardware or software? Join our team as a (Junior) IT Help Desk Specialist and help us build and maintain the secure, efficient internal IT ecosystem that powers our global team! Tasks Provide IT support for employees in both office and remote environments Help set up and maintain company devices across macOS and Windows, including the use of Mobile Device Management (MDM) tools Support employee onboarding and offboarding, including hardware provisioning and account setup Troubleshoot everyday hardware, software, and workplace technology issues, coordinating with colleagues when needed Manage and track support requests through our service management platform Maintain accurate IT asset records and track equipment throughout its lifecycle Contribute to workplace technology projects and help improve day-to-day IT processes Assist with day-to-day Jira administration, including user access, permissions, and updates to projects and workflows Create and maintain IT documentation and practical guides for employees.