Our MissionWe're not your average.
Our technology connects the entire benefits ecosystem, creating better outcomes for employers, employees, brokers, and providers.
Our mission is clear: to build a world where everything works at its best, ensuring every employee gets the support they need to thrive—both at work and beyond.
Your MissionAs our Head of Implementation, you will build the foundations that let implementation scale: the operating model, the process and the standards we need to grow well beyond where we are today.
Enterprise implementation is slow and manual almost everywhere, so you will rebuild ours around agents, which almost no delivery leader gets the chance to do on live enterprise builds.
Through all of it, you own how our largest customers experience Ben, from the enterprise sales conversation through to a confident go-live.
Things you will be working onTransform how we implement enterprise customers: today we deliver well on the strength of the people doing it, and that ceiling is now the thing holding us back.
Rebuild the operating model, the standards and the reusable components so we can take on far more without adding a person for every customer, and collapse the time it takes a customer to reach value.
Make implementation AI-native: our builds are technically complex (integrations, eligibility logic, huge volumes of data).
Decide what agents can genuinely own, where humans stay in the loop, then rebuild delivery around that.
We expect a function where your team's time goes on judgement and relationships while the repeatable work runs itself.
Builds land on the date we promised, at a standard the customer never has to think.
Set the sta.