Analyst Project Management ( Job Number: COR015R6) Work Locations : Hilton Reservations and Customer Care - Dallas 15305 N Dallas Parkway Suite 600 Addison 75001 ***This role is based at our corporate office in Dallas, TX, or Remote*** Exceptional Hospitality Starts with You This is your chance to be part of a Customer Care Team that is revolutionizing human hospitality in a digital world.
As a Project Analyst, you will strive to provide personalized solutions that inspire a passion for travel, making a lasting impression with every Hilton guest with whom you interact.
On the Hilton Reservations and Customer Care (HRCC) team, you will report to Director of Customer Excellence.
You will apply project management.
What you'll do during a typical day: Manage HRCC internal and corporate project deliverables using industry-standard project management tools Manage projects from initial consultation through full execution, ensuring communication of progress and status updates Maintain project plans and artifacts, reporting, and work with teams to build cases for project approvals Conduct and document business plans Study and document standard processes and implement change to improve efficiency How you'll collaborate with others: Partner with Process Analysts to document and implement business and process changes Lead project meetings and serve as the project representative for HRCC, document business discussions, outcomes, actions, and risks Bring teams together to document tasks, assign owners and timelines, and create a framework for follow-up and execution Communicate status of projects, calling out risks and accomplishments Projects you'll take ownership of: As part of HRCC Shared Services, manage projects related to ongoing HRCC contact center operations and corporate initiatives, including implemen.