Who are we?SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.
We operate globally, supporting clients in 60 languages across diverse industries.
So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?Join our community as a Customer Success Manager today and thrive in a multicultural and multilingual environment while enjoying your home office.
Unlock your potential by mastering new.
Excited? Let’s see what it takes.
What you will do:Manage and grow relationships with key client stakeholders at the company’s small clients;Organize and conduct Operational Reviews with clients on a monthly to quarterly basis;Identify opportunities for improvement to drive optimal use and adoption of the platform;Monitor client activity and operations, flag potential risks, and proactively address issues;Define high-level strategies and target models with clients to ensure long-term adoption and satisfaction;Analyze platform and client KPIs to support data-driven decision-making;Act as a functional and strategic advisor, providing guidance to help clients achieve their business objectives;Proactively resolve client issues and ensure timely follow-up;Work closely with Product teams to share market.