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Product Owner - Customer Experience

CompraTica Empleos

EMP:Marketing
München, Germany
Tiempo Completo
Remoto
0 vistas

Descripción

Rohlik is the leading Central European e-grocer.

More than a million customers buy their groceries from us through Rohlik.

hu, Gurkerl.

at, and Sezamo.

ro, choosing from over 17,000 items delivered within hours in 15-minute windows.

How our customers shop is rapidly evolving.

While our mobile app and website have long been the primary touchpoints, increasingly it also means an ongoing conversation with Maia, our proprietary AI shopping assistant already handling tens of thousands of conversations daily.

We are looking for a Product Owner to take accountability for a distinct segment of the customer journey—spanning areas across search & discovery, personalization, basket, slot choice, checkout, order tracking, substitutions, Rohlik Xtra, or Maia—and make it measurably better week after week.

Why this role is excitingHigh-velocity deployment: Work directly with engineers who ship to production multiple times a day behind feature flags.

A decision made on Monday reaches live customers by Tuesday.

Radical customer obsession: We prioritize decisions that deliver genuine value to the household on the other end of the order, even when they are harder for us to build.

AI-first environment: Build in a modern setup where product engineers and product owners use tools like Claude Code, Cursor, and Devin daily for fast vibe-coding and rapid prototyping.

Multi-market operational impact: Directly influence how a single product scales across five European markets, solving complex operational seams like out-of-stocks, substitutions, and slot capacity.

What you will own and deliverJourney outcomes & metrics: Own the business and customer metrics for your agreed part of the journey, making day-to-day prioritization decisions that directly drive performance.

First-hand customer insights: Talk to customers weekly through interviews, home visits, customer care shadowing, and feedback channels.

Turn real observations into crisp problem statements and validated backlog items.

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