Department / Business Unit Baines Simmons /Operations Reports To Operations Director Direct Reports NoneGrade / Band Graduate Location UK Hybrid (Bracknell)Employment Type Full-time Budget Responsibility None Purpose of the RoleTrustFlight’s Operations department delivers a high volume of aviation safety training, consultancy, and compliance services to clients globally.
As the business scales, the administrative and coordination burden across scheduling, travel, contracting, and client communications has grown significantly.
This role exists to identify, design, and implement digital and AI-powered solutions that automate and streamline the operational workflows underpinning consultant scheduling, travel logistics, contractor management, and client-facing communications — including course joining instructions, certificates, course materials, and Microsoft Teams setup.
The AI & Digital Solutions Engineer will act as the bridge between operational need and technology capability, transforming manual, repetitive processes into scalable, intelligent workflows that free the wider team to focus on high-value delivery.
Whilst Operations is the primary focus, the role will also extend AI and automation capability into Business Development and Product, supporting pipeline workflows, proposal generation, and product feedback processes as the function matures.
Scope & Decision-Making AuthorityDesign, build, and deploy automation solutions for agreed operational workflows using AI and no-code/low-code tooling, within a structured support framework during the initial onboarding period.
Select and recommend appropriate tools and platforms for workflow automation, within agreed budget parameters and subject to IT governance sign-off.
Propose and pilot new digital solutions with line manager oversight, progressing toward greater autonomy as experience and confidence develop.
Escalate to Operations Director for significant new vendor contracts, material changes to client-facing communi.