Tech Ops Lead

You'll be the person colleagues turn to when something isn't working, they need access to a tool, or they're getting set up for their first day.

Day-to-day support will be the core of your role.

Alongside helping people get unstuck, you'll spot recurring problems and improve the systems behind them, making our systems easier to use and manage as we grow.

There’s room to shape the role around your strengths.

If you enjoy scripting, building internal tools, or improving how our systems fit together, there’s plenty of opportunity to apply those.

Habilidades

Your first priority will be making sure colleagues get great day-to-day support, with scope to take on larger technical projects as the function grows.

In this role, you will:Be the first point of contact for internal support questions in Slack and in person.

• Deliver laptop onboarding sessions for new joiners and ensure they have all the hardware and accounts they needManage our macOS and Windows devices using FleetAdminister Google Workspace and our other SaaS tools, managing accounts, permissions, and licencesMaintain our office IT hardware across our London and SF officesMake repeat tasks simpler through automation, sensible defaults, and clear documentationYour background looks something like:Experience managing devices through an MDM platform.

We use Fleet, but experience with other platforms is welcome.

Experience in Google Workspace and SaaS administrationExperience automating common tasksClear communication with people of different technical backgrounds, including talking someone through an unfamiliar setup or problem.

As a person, you…Enjoy helping people and making it easy to ask for help, however small the question.

Are excited to work in-person from our office in London (most of the time)Love working in a startup environment (you either have experience working in a startup or are really drawn to the zero-to-one phase)Value working with people who are kind, ambitious, and pragmaticAre comfortable with a day shaped.